R03-501 Accessibility

A. A licensee shall make the following information known to the public:

1. The address and location of the program,

2. The office hours,

3. The telephone number, including any telephone number to be used in an emergency, and

4. The types of services provided by the licensee, its contractors, or any affiliated provider with which the licensee has an agreement for services.

Verify how program is making information available.

 

B. A licensee shall make available at the program, and at other licensed or certified locations, materials that:

1. Describe the program and the services offered,

2. Identify affiliated providers with whom the licensee has an agreement for services offered,

3. List the client’s rights,

4. Describe the policy on fees to include refunds and adjustments,

5. Describe any of the potential barriers to services including the physical environment, language or other communication, cultural, social, ethnic, and religious factors.