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| LICENSURE/CERTIFICATIONS | ||
R03-810 Complaint Investigation |
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| A. The Department of Social and Rehabilitation Services staff shall investigate all complaints submitted to SRS alleging violation of licensing standards by a licensed treatment provider or agency staff. The person submitting the complaint shall state the nature of the complaint and the agency by name. | ||
B. The Department of Social and Rehabilitation Services staff may conduct unannounced inspections of agency locations involved in the complaint and conduct any other investigation necessary to determine the validity of the complaint. |
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| C. Upon completion of the investigation, the Department of Social and Rehabilitation Services staff shall prepare a written report of the results of the investigation and shall notify the complainant and the agency in writing of the results of the investigation. | ||
D. The name of the complainant or of any client named in the complaint shall be kept confidential and shall not be disclosed without the written consent of the individual. |
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E. If the complaint becomes the subject of a judicial proceeding, nothing in this standard shall be construed to prohibit disclosure of information that would otherwise be disclosed in a judicial hearing. |
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| F. Agencies shall be prohibited from discharging or discriminating in any way against any client or agency personnel who has submitted a complaint or has participated in the investigation. This prohibition shall be documented in the agencies policy manual. | ||
G. The agency may be asked to submit a written corrective action plan. If the licensee fails to submit a corrective action plan or if the corrective action plan does not demonstrate compliance with the standards, the agency license may be suspended, pending satisfactory resolution of the complaint. If the complaint is not resolved within twelve months of date of the initial complaint, the license may be revoked. |
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